Once you place an order, we will send you a confirmation email. The email will include your tracking number and link for you to check the status of your order. 

It will take approximately 3-7 business days to receive your order. If there are any delays, we will notify you ASAP!

We only accept changes or cancellation on or before 12:00am (Sydney, GMT+10) on the same day of order placement. Please reach out to us at hello@pawsboutique.com.au ASAP, and we will help process it.

Currently, we ship everywhere around Australia and New Zealand.

If you live somewhere else, please send an e-mail to hello@pawsboutique.com.au and we'll do our best to make your puppy happy ASAP!

We offer free shipping on all orders above $100! Any orders below this will have a flat fee of $7.99 for Australia or $14.99 for NZ.

We only allow shipment address changes on or before 12:00am (Sydney, +10 GMT) on the same day of order placement. Please email us at hello@pawsboutique.com.au ASAP, and we will help to change your shipping address. 

We accept returns within 30 days from the day of purchase, given that they are in original and resalable condition. To proceed with a return, please email us at hello@pawsboutique.com.au with the following information:

1. Your order number

2. Photo of item you wish to return

Our Customer Service team will provide you with further information regarding the nearest warehouse and further instructions. Please note, we will be unable to refund any shipping costs during the process. After we receive the item, we will inspect it and let you know about the refund decision. The total refund process can take up to 30 business days to complete. 

**Please note, we also have items that are excluded from the return policy.

Please note, we do not accept returns for the following conditions:

1. Items won from contest winnings and free promotional items

2. Paws Boutique products sold by unauthorized sellers. 

3. Any return requests conducted excessively - Paws Boutique withholds the final right to refuse 

4. Paws Boutique replacement orders

We are sorry to hear about this. We always try our best to deliver orders in a timely and precise manner, but at times we do make mistakes! Please contact us as hello@pawsboutique.com.au within 14 days of receiving the items with the following information:

1. Order confirmation number as the email subject line 

2. Photo of items you received

Our customer service team will get back to you as soon as we receive your email!

We're sorry to hear about this! Please contact our customer service team at hello@pawsboutique.com.au within 30 days of when you received the items with the following information:

1. Order confirmation number as the email subject line 

2. Photo of items you received

Our customer service team will get back to you as soon as we receive your email!